Question: Why are you so obsessed with SUP (paddle boarding)

Answer: Why arent you?

 

Question: Do we ship outside of the US?

Answer: Yes we do however customer is responsible for all duties, vat, taxes etc

 

Question: When will my order ship?

Answer: Our order fulfillment time is 2–5 business days. 97% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer. Fulfillment time doesn't include shipping. 

 

Question: How can I track my order?

Answer: We will email your tracking number to you as soon as it ships out.

 

Question: Can I cancel my order?

Answer: Orders can be cancelled within 5 hours of placing an order. Any time after that and we will probably already be in the process of creating your made to order items.

 

Question: Why was an item cancelled on my order?

Answer: While we do our best to maintain an accurate inventory count sometimes mistakes are made. If an item is either out of stock or does not pass inspection then we will cancel that item on your order and apply a full refund for that item.

Question: Why does my new item smell like vinegar?

Answer: When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

 

 

Question: What if my order gets lost in the mail?

Answer:  For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of resending a replacement order for you.

We may ask for your help before doing that, like confirming your shipping address was correct.

 

Question: My package says delivered by I did not receive it.

Answer:  Unfortunately we are not responsible for lost or stolen packages. We highly reccomend that you check with the shipping carrier and also any surrounding neighbors.

 

Question: What is your return policy?

Answer: 

Returns must first obtain a RA# ( return authorization ).

If the item you received is not what you ordered: Please contact us first to receive a return authorization number. Once we receive the incorrect item we will send you the correct item immediately.

Non-Defective Products may be returned within 14 days from the ship date for exchange, merchandise credit, or refund (minus a 10% restocking fee). No refund, exchange, or merchandise credit after 14 days. Printed designs may sometimes be off center up to an inch. An inch and under is still considered correct. Anything over an inch from the center would be considered defective.

Shipping & Handling costs will not be refunded. All refunds will be applied to the credit card used for the original purchase. If original credit card is not available, merchandise credit will be given.

Defective Products may be returned within 30 days from the ship date for exchange, merchandise credit, or refund. No refunds, exchanges or merchandise credit after 30 days.
Shipping & Handling costs will not be refunded. All refunds will be applied to the credit card used for the original purchase. If original credit card is not available, store credit will be given.
If you need to return an item, please Contact us.